At The Hospitality Playbook, we specialize in providing comprehensive support for restaurant/lounge owners, managers, and aspiring hospitality entrepreneurs. Our expertise lies in delivering practical digital resources and tailored consulting services designed to streamline operations and enhance customer experience. With our structured systems, you'll empower your staff, maximize revenue, and elevate your establishment to new heights.
Created by a former Forbes Travel Guide Luxury Hospitality Expert, Janique Burke, who rated high-end hotels, restaurants, and spas for Forbes’ illustrious “Star-rated Program”. Using the Forbes hospitality standards alongside the luxury standards of the hospitality industry, she was able to provide her expertise on the quality of service and appearance of properties. Burke is also the author of Girlfriends’ Guide to Luxury: 5 Benefits of Five-Star Hotel Stays. Believing that luxury is attainable for anyone, Burke aims to normalize the idea of luxury in all areas of life.
Many people ask why I started The Hospitality Playbook. After 8 years in luxury hospitality, I saw what consistent service training could do:
But I also saw how smaller establishments rarely had access to that kind of support. So I built a simple, powerful solution: Team training and tools that actually stick and drive revenue.
Through the use of customer service standards, scripts, daily shift checklists, roleplaying, incognito inspections, AI integration, and access to a licensed, experienced commercial property manager.
Restaurant & bar owners, managers, team leaders
New hospitality entrepreneurs
Coffee shop or fast-casual managers
Event venue teams
Anyone tired of winging it with staff training
A Hospitality Consulting service like no other
Turn Every Team Member into a Top Performer
Do you have...
The Playbook Essentials digital training bundle gives you the scripts, systems, and service strategies you need to easily implement to boost revenue, reduce turnover, and build a 5-star guest experience on your terms.
📘 Staff Training Booklet – Teach customer service fundamentals ($59)
💬 Upsell Script Template – Exact phrases that drive higher checks ($39)
📋 Daily Shift Checklist – Tools to improve accountability ($29)
🎯 Roleplay Prompts for Team Meetings – Build confidence through practice ($39)
📈 First 30 Days Success Plan + Onboarding Workbook – Step-by-step roadmap to fast results ($69)
These documents will help staff feel confident, which will enhance the guest experience and increase revenue.
Ready to Grow Your Team (and Your Profits)?
Download the full bundle for $199! Save $36
We provide digital resources, expert consulting, and structured systems aimed at enhancing service quality, staff performance, and revenue.
Our services are designed for restaurant and lounge owners/managers, team leads, and new hospitality entrepreneurs seeking to improve their operations and profitability.
We evaluate your current operations, identify areas for improvement, and implement tailored strategies to meet your specific needs. Send us an email to set up a quick introductory call.
We focus on practical, actionable strategies without unnecessary fluff, ensuring our clients get real results. We also help businesses integrate AI-powered marketing tools to improve productivity and customer relations. We also designed The Hospitality Playbook GPT, which is a 24/7 interactive training assistant/companion for your staff.
Yes, we offer a range of digital resources that can be accessed through our website.
We provide training and structured systems that empower your staff to excel in their roles, leading to improved service and increased customer satisfaction.
